Christella Morris: Tech This Out


Can You Get Kicked Off Your Flight For Tweeting?

This Mom was refused airline service after a Tweet about her flight delay

Your flight has just been delayed for a third time and you're frustrated, waiting to head toward the runway you tweet out the status of your departure for friends and family to see. Suddenly, you're being asked to leave the plane. It sounds impossible, but it happened to Lisa Carter-Knight on her flight home from Philadelphia. 

Already frustrated, since her flight had been delayed twice already, and finally having boarded the plane, passengers were expecting to take off quickly when a misunderstanding happened. A fellow passenger made a joke about the pilot being intoxicated, which caused a misunderstanding and further delays. Due to federal laws, the pilot needed to take a sobriety test to ensure that the jokes didn't hold any truth. It was at this point that Lisa Carter-Knight, a mother of three in her late 40s, decided to tweet out the current status of the flight.


What happened next Lisa could never expect. Once the flight was cleared to take off the plane's crew asked that Lisa leave the flight and report back to the gate. “I was told the pilot did not want me on the flight,” she said.

Eventually Carter-Knight found her way home the following day, but the frustration with the reasoning behind her removal from the flight and then the airline has yet to feel right in her mind. Yesterday, she tweeted "Jet Blue FLT 760 staff where asked a specific question: "why am I being denied service? unruly behavior was not answer #philyjetblue760spin

Do you think Jet Blue has a right to refuse service to customers for tweeting about the airline? Is this a case of censorship or taking things out of context? Would the impact of her tweet gone unnoticed, had they just kept her on the flight?