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Oh Hello, Hives. We Weren’t Expecting You.
From dust and must to pollen, mosquitos, and plants, summertime calls for Benadryl.
I Was 30 Weeks Pregnant When Doctors Told Me I Had Breast Cancer
I wasn't prepared for the moment I found out I had breast cancer, especially since I was 36 - and 30 weeks pregnant.
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Should The Customer Always Be Right?
Tell us what you think....should the customer always be right?
United Airlines Customer Service: Fail!
Here is my advice to the owners of United—give your employees a retreat. Play the trust game where you fall into each others arms. Help them find their smiles.
Retail Workers Don't Deserve Abuse - Give Them (& Managers) Your Praise
It’s a thankless job. It’s a hard job. Everyone is quick to complain, but hesitant to praise.
Heather M. Jones
Even Mummy Mechanics Get The Runaround
Bad customer service doesn't discriminate. Our mummy mechanic offers sage advice for when you feel your mechanic is giving you the runaround.
The Chief Legal Officer and Head Of Security—TextPlus
As I was still trying to understand how a stranger could get in touch with my daughter on textPlus, I received an email from their Head of Security.
Customer Service 101
The most important customer service lesson you can ever learn—and it's from an elementary school-aged kid.
Not Pleased With Please Mum
The other day, I walked up to our local mall wto see what we could get with the Please Mum gift cards they were given for their birthdays.
A Jeep Girl Once More: A Social Media Tale
A manager who lied, a Jeep not ordered and an unremorseful sales staff....could this bad car buying situation be turned around?
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