Here is my advice to the owners of United—give your employees a retreat. Play the trust game where you fall into each others arms. Help them find their smiles.
In this day and age of airport security, it's a little scary to realize a 9-year-old boy could get through security without a ticket for a cross-country trip.
And in yet more evidence that flying has become a ridiculous experience, a United Airlines flight was diverted after parents objected to the in-flight movie.
