Tell us what you think....should the customer always be right?
0
Here is my advice to the owners of United—give your employees a retreat. Play the trust game where you fall into each others arms. Help them find their smiles.
0
It’s a thankless job. It’s a hard job. Everyone is quick to complain, but hesitant to praise.
0
Bad customer service doesn't discriminate. Our mummy mechanic offers sage advice for when you feel your mechanic is giving you the runaround.
0
As I was still trying to understand how a stranger could get in touch with my daughter on textPlus, I received an email from their Head of Security.
0
The most important customer service lesson you can ever learn—and it's from an elementary school-aged kid.
0
The other day, I walked up to our local mall wto see what we could get with the Please Mum gift cards they were given for their birthdays.
0
A manager who lied, a Jeep not ordered and an unremorseful sales staff....could this bad car buying situation be turned around?
0