Shopping
Should The Customer Always Be Right?
Tell us what you think....should the customer always be right?
by: Hailey Eisen
Travel
United Airlines Customer Service: Fail!
Here is my advice to the owners of United—give your employees a retreat. Play the trust game where you fall into each others arms. Help them find their smiles.
by: Candace Sampson
Mummy
Retail Workers Don't Deserve Abuse - Give Them (& Managers) Your Praise
It’s a thankless job. It’s a hard job. Everyone is quick to complain, but hesitant to praise.
by: Heather M. Jones
Cars
Even Mummy Mechanics Get The Runaround
Bad customer service doesn't discriminate. Our mummy mechanic offers sage advice for when you feel your mechanic is giving you the runaround.
by: Emily Chung
Tech
The Chief Legal Officer and Head Of Security—TextPlus
As I was still trying to understand how a stranger could get in touch with my daughter on textPlus, I received an email from their Head of Security.
by: Maureen Turner
Kids
Customer Service 101
The most important customer service lesson you can ever learn—and it's from an elementary school-aged kid.
by: Sharon DeVellis
Shopping
Not Pleased With Please Mum
The other day, I walked up to our local mall wto see what we could get with the Please Mum gift cards they were given for their birthdays.
by: Maureen Turner
Cars
A Jeep Girl Once More: A Social Media Tale
A manager who lied, a Jeep not ordered and an unremorseful sales staff....could this bad car buying situation be turned around?
by: Ali Martell